Grievance Redressal

Version 2.0  ·  Effective date: 20 October 2026

Vin-G, operated by Vin-G team, an individual (sole) operator based in India ("we", "us"), has appointed a Grievance Officer under the Digital Personal Data Protection Act, 2023 (DPDP Act) and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. The same contact handles data-subject requests under the EU/UK GDPR and consumer requests under the California Consumer Privacy Act (CCPA/CPRA).

1. Grievance Officer

2. What you can raise

  • Requests to access, correct, complete, update, export or erase your personal data
  • Withdrawal of consent (e.g. marketing emails, analytics cookies)
  • Nominating another person to exercise your rights in case of death or incapacity (DPDP Act s.14)
  • Complaints about how we processed your data, or about content or conduct on the platform
  • "Do not sell or share" requests (CCPA) — note that we do not sell personal information

Signed-in users can view their account data, consents and login history, export it, withdraw optional consents or delete their account directly on the Your data page in Vin-G Accounts (https://auth.vin-g.com/your-data).

3. How to file

Email the Grievance Officer with the subject "Grievance", your account email, a description of the issue and any supporting details. We may need to verify your identity before acting on a request.

4. Timelines

  • Acknowledgement within 24 hours
  • Resolution within 15 days (DPDP Act / IT Rules 2021; GDPR requests: within one month; CCPA requests: within 45 days)
  • Requests to remove user-uploaded content that is unlawful under Rule 3(1)(b) of the IT Rules 2021: acted on within 72 hours of the complaint; content exposing a person's private area, nudity or sexual acts, or impersonation: removed or disabled within 24 hours
  • Orders from a court or authorised government agency: acted on within the time the order or law requires (36 hours under Rule 3(1)(d))

5. Escalation

If you are not satisfied with our response you may escalate to the Data Protection Board of India (DPDP Act), your local EU/UK supervisory authority (GDPR), or the California Privacy Protection Agency / California Attorney General (CCPA).

See also our Privacy Policy and Terms of Service.